Can't deactivate my license on Trados 2021, neither online nor offline

Question

Hello, 
 I need help to deactivate my Trados 2021 license on a laptop I would like to stop using. When trying to deactivate it online, the following window appears: 
 
 When trying the offline deactivation, I don't see any license on my RWS account. Now i'm stuck and I don't know how to go on. 
 Thank you in advance for your assistance. 
 Kind regards, 
 Juan Peso

Sorin Perta · Answer

Juan Fernando Peso Di Menna We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00881711 .

Trados Portfolio > 2. Licensing and Installation

Can't deactivate my license on Trados 2021, neither online nor offline