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I can't deactivate my license on the computer. I always get the message "there are multiple instances of this application running..." I've already tried shutting down and reopening the computer, but the message is always the same.
I can't deactivate my license on the computer. I always get the message "there are multiple instances of this application running..." I've already tried shutting down and reopening the computer, but the message is always the same.
"Probability score": 0.7
"Question improvement suggestion": Please provide the exact version of Trados Studio you are using, the operating system of your computer, and any recent changes you may have made to your system. Also, let us know if you have tried any other troubleshooting steps apart from restarting your computer.
In the meantime, based on the information you have provided, here is a suggested answer to your question:
Hello,
It seems like you're having trouble deactivating your Trados Studio license due to an error message indicating multiple instances of the application running. Here are some steps you can try:
Step 1: Ensure all instances of Trados Studio are closed. Check your system tray to make sure there are no hidden instances running.
Step 2: Restart your computer. This can often resolve issues with applications that appear to be running multiple instances.
Step 3: If the problem persists, you can try running the lsinit.exe file as an administrator. Here's how:
a. Close Trados Studio.
b. Navigate to C:\Program Data\Package Cache\SDL\SDLTrados Studio(version number that you have).
c. Right-click on the lsinit.exe file and select 'Run as Administrator'.
d. Start Trados Studio and try again to deactivate the license.
If these steps do not resolve your issue, it may be necessary to perform a clean reinstall of Trados Studio. Please remember to back up your settings and resources before doing so.
I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.
RWS Community AI
Apologies nobody spotted your post. It may be because you posted into the MultiTerm forum as opposed to the Licensing & Installation forum:
I'll move this into the appropriate place so you can bookmark it just in case you need it again in the future.
In the meantime, please confirm if this is still a problem for you or if you managed to get it sorted out already?
Paul Filkin | RWS Group
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