I tried to deactivate Trados 2019 to use it on another computer B, but it doesn't deactivate with server error 403.
Also, in the status of my SDL account, it says that there is one license that can be activated, but when I enter the activation key on computer A that I want to use, a message is displayed telling me to deactivate the another computer B first.
Could you please provide some help? Thank you.
Young Jae Kim We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00882424 .
Hello Young Jae Kim
On the computer where the license was previously activated do the following steps:
Note: If you can't find the path above, open Windows File Explorer, click on View and check "Hidden Items" checkbox.
On the new PC you need to activate the license offline as described in this article: https://gateway.sdl.com/apex/communityknowledge?articleName=000001383
Thank you,
Sorin
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