Hello Martina Bratuz 

Please try to activate your license offline as described in this article: https://gateway.sdl.com/apex/communityknowledge?articleName=000001383

Thank you,
Sorin

Hi Sorin,

I already tried offline activation and I get an error.

Regards,

Martina

Hi Martina Bratuz 

What error? Please provide details so we can help.

Thank you,

Sorin

Hi Sorin,

I get "The requested service is not available Sdl.Desktop.Platform.Services.ITelemetryService."

Regards,

Martina

Hi Martina Bratuz 

In this case you can try the solution from this article: https://gateway.sdl.com/apex/communityknowledge?articleName=000001361

Thank you,

Sorin

Hi Sorin,

I've followed the instructions in the article and it doesn't seems to be a WMI issue either.

Regards,

Martina

Martina Bratuz We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00882522 .