Translate
Dear all,
I want to upgrade to Studio 2024, however when I try to upgrade the licence I always get thie below error message. Can anyone help?
Thanks!
Werner
Generated Image Alt-Text
[edited by: RWS Community AI at 10:14 AM (GMT 0) on 2 Jan 2025]
Dear all,
I want to upgrade to Studio 2024, however when I try to upgrade the licence I always get thie below error message. Can anyone help?
Thanks!
Werner
Elke Bundscherer We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00882838 .
Thank you all! Meanwhile it works fine. 
Pleas close this case and have a happy new year!