Hello Heike Kallenborn 

Please try to reset the license from your RWS account as described in this article: https://gateway.sdl.com/apex/communityknowledge?articleName=000001616

Thank you,
Sorin

Hello again,

Thanks for your reply, but when I try to reset the license, I get the following message:

Please advise.

Thanks in advance.

Best regards

h.kallenborn

Heike Kallenborn We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00882867 .

Hello Gabriela,

 When using this license key I get the following error message:

Activation failed. Could not contact the Activation Server. Chack the activation server address in the provider settings. .

Hi Heike,

Please reply to the technical support email you have received and the colleague that wrote to you there, so the technical team can assist further.

Best regards,

Anca