Licensing of Trados Business Manager

Question

Hello, 
 I hope this email finds you well. 
 
 I cannot lincense the Business Manager. 
 I there a possibility to reset the license. I get the message: No agents available. Thanks in advance for a quick reply. 
 
 Best regards 
 h.kallenborn

Sorin Perta · Answer

Hello Heike Kallenborn 
 Please try to reset the license from your RWS account as described in this article: https://gateway.sdl.com/apex/communityknowledge?articleName=000001616 
 Thank you, Sorin

Sorin Perta · Answer

Heike Kallenborn We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00882867 .

Anca Stoian · Answer

Hi Heike, 
 Please reply to the technical support email you have received and the colleague that wrote to you there, so the technical team can assist further. 
 Best regards, 
 Anca

Trados Portfolio > 2. Licensing and Installation

Licensing of Trados Business Manager