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My activation code does not work

Niklas Johnsson

Hello,

I have installed Studio 2019 (bought SDL Trados Studio 2019 Freelance Plus in 2019) on my new computer but when using my activation code I get an error code.

I think it is because I have Trados 2019 installed on my former laptop and I have not deactivated it from that laptop (the laptop has crashed and I cannot open any files). 

So I want help to deactivate Trados from my former laptop so I can activate the code on my new computer. I am using the Trail free version in the meantime.

Thank you so much for your support.

Niklas
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    We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00882919 .

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