My activation code does not work

Question

Hello, 
 I have installed Studio 2019 (bought SDL Trados Studio 2019 Freelance Plus in 2019 ) on my new computer but when using my activation code I get an error code. 
 I think it is because I have Trados 2019 installed on my former laptop and I have not deactivated it from that laptop (the laptop has crashed and I cannot open any files). 
 So I want help to deactivate Trados from my former laptop so I can activate the code on my new computer. I am using the Trail free version in the meantime. 
 Thank you so much for your support. 
 Niklas

Lucian Botezatu · Answer

Niklas Johnsson We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00882919 .

Trados Portfolio > 2. Licensing and Installation

My activation code does not work