Having trouble with activating Trados 2019, error message

Question

Hi Team, 
 I am having trouble activating Trados Studio 2019. My Account says that my license is in use, but when opening Trados I am asked to activate the product with Activation code. Then I get the following error message: 
 Activation failed. 
 Could not connect to the activation server. Check the activation server address and and the provider settings. - The remote server returned an error: (403) Forbidden. 
 
 Can you help me out with this? 
 Thank you.

Andrei Vasilache · Answer

Ana Pojatina We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00882956 .

Trados Portfolio > 2. Licensing and Installation

Having trouble with activating Trados 2019, error message