Daviane Contini We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00883066 .

Hi Sorin!

I was contacted by email and informed that my license code has been reset. Though please note that the activation issue persists on my new laptop and I still get the activation error message mentioned above.

I am sorry but I do not know what else I can do on my side, as I assume the issue has something to do with the activation server, and I'm also afraid I'll not be able to use my Trados Studio license on my new device.

I'm looking forward for your follow up on my issue.

Thank you in advance.

Daviane Contini We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00883183 .