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Unable to activate my Trados Studio 2019 Plus license on a new device

Daviane Contini

Hi guys,

I've bought a new Dell laptop running Windows 11 but I've not been able to activate my Trados Studio 2019 Plus license on it. Since I've got the Plus license, I suppose I'm allowed to activate it in additional devices, though I'm getting the following error message when trying to do so:

Error dialog box showing 'Activation failed. Could not connect to the activation server. Check the activation server address in the provider settings. - O servidor remoto retornou um erro: (403) Proibido.' with an OK button.

Please note that before you ask me to do the offline activation, I can assure you that I've also tried to do this, but the thing is that the required Activation Certificate is not available in my RWS account as you can see in the screenshot below:

RWS Licensing page showing 'Activation Date: 30-01-2020', 'Unique Activation ID' field, 'Activation State: Deactivation Initiated', a blurred 'Activation Authorization' code, and an empty 'Deactivation Certificate' field with a 'Confirm Offline Deactivation' button.

Could you please support me solve this issue? 

Thank you in advance!

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[edited by: RWS Community AI at 12:12 AM (GMT 0) on 5 Jan 2025]
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  • 0

    We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00883183 .

    Elisa Maxim | RWS Group

    ___________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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Reply
  • 0

    We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00883183 .

    Elisa Maxim | RWS Group

    ___________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

    emoji
Children
  • 0 in reply to Elisa Maxim

    Hi Elisa!

    Thank you so much for your response! My issue has been solved!

    I followed the steps to activate my license offline provided by email and fortunately have been able to activate my Trados Studio 2019 license on my new device.

    Thank you so much for the RWS technical support team for responding to my case and troubleshooting in a fast and timely manner.
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