I've followed all the procedures, even managed to generate the activation certificate, but my subscription still won't validate. Case No. 00882977
Note that I waited again 50 minutes after this message and it still didn't work.
my account keeps showing this
Sandra Correia We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00883062 .
Ana Sabo | RWS Group
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