I'm trying to reset my license but the button "reset" is not available in my account

Question

Dear patners, 
 
 I am trying to reset my Trados Studio Freelance license through the RWS account, but the button "reset license" is not available. The license is activated but I don't know what desktop it is active, so I'd like to reset it.

Elisa Maxim · Answer

Francie Lima We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00883367 .

Trados Portfolio > 2. Licensing and Installation

I'm trying to reset my license but the button "reset" is not available in my account