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Hello support team,
I purchased an upgrade from Studio 2021 Freelance to Studio 2024 Freelance yesterday and have deactivated Studio 2021 but have not received a license for Studio 2024. Please help!
Hello support team,
I purchased an upgrade from Studio 2021 Freelance to Studio 2024 Freelance yesterday and have deactivated Studio 2021 but have not received a license for Studio 2024. Please help!
After you make your purchase, the upgrade is going to be in your RWS account – Products&Plans – Licenses&Subscriptions. To process the upgrade please follow the steps below:
Log in into your RWS account
Click on Products&Plans - Licenses&Subscriptions
Click on the blue ribbon that holds the message 'You have 1 upgrade available'
On the page that appears click on Upgrade button again and allow the system to process the upgrade, it may take a few minutes.
Once all done return to Licenses tab where the Trados Activation Code will now appear.
Or check the below article on how to upgrade or the video from our YouTube channel:
gateway.sdl.com/.../communityknowledge
All the best,
Lucian