licence not available

Hello

I would like to activate my licence on a new computer.

The licence is no longer active on my old computer, I no longer have access to it and the program closes automatically.

Despite this, my Trados account indicates that the licence is active and therefore not available.

When I download Trados from my account in my new computer, the programme says that it's a trial version.

It's really urgent for my work.

Many thanks!

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