Hello,
I deactivated offline my license on 2 old computers and gave my certificates back, but an error occurred and I cannot confirm the deactivation offline in my rws account, so the licenses result still active, but locally they are already deactivated.
I got two offline deactivation authorisation codes by email.
How do I have to proceed now?
Best regards
Astrid
Astrid Schwedler We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00885386 .
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