Deactivation on License Server Manager not working - error "Provider error occurred, code: 0."

Question

Error message: PRovidor error occurred, code: 0 Could not revoke this license. - Object reference not set to an instance of an object.

Ana Sabo · Answer

Hi Kumiko Yoda 
 Please try an offline deactivation following the steps from this article: Offline activation and deactivation of a Network License for Trados Studio 2021/Passolo 2022 and later , and let us know if the issue persists. 
 Best regards,

Ana Sabo · Answer

Kumiko Yoda We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00885705 .

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Deactivation on License Server Manager not working - error "Provider error occurred, code: 0."