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Error message:
PRovidor error occurred, code: 0
Could not revoke this license. - Object reference not set to an instance of an object.
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[edited by: RWS Community AI at 4:21 AM (GMT 0) on 24 Jan 2025]
Error message:
PRovidor error occurred, code: 0
Could not revoke this license. - Object reference not set to an instance of an object.
Please try an offline deactivation following the steps from this article: Offline activation and deactivation of a Network License for Trados Studio 2021/Passolo 2022 and later, and let us know if the issue persists.
Best regards,
Ana Sabo | RWS Group
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Hi Ana,
Thank you for your advice.
I tried to diactivate the Trados Studio 2019 Professional network licenses on Trados License Manager, but it just diplay the error I reported.
I don't have a SMA, and would like to try Offline deactivation in the article Offline activation and deactivation of a Network License for Trados Studio 2021/Passolo 2022 and later, and it navigates to https://gateway.sdl.com/apex/communityknowledge?articleName=000002535 page. I visited my account site and tried to log a case from Support page, but the support page itself shows the errror as below.
It would be very helpful if you could provide me direct support via email.
Thank you!
Kumiko
Hi Ana,
Thank you for your advice.
I tried to diactivate the Trados Studio 2019 Professional network licenses on Trados License Manager, but it just diplay the error I reported.
I don't have a SMA, and would like to try Offline deactivation in the article Offline activation and deactivation of a Network License for Trados Studio 2021/Passolo 2022 and later, and it navigates to https://gateway.sdl.com/apex/communityknowledge?articleName=000002535 page. I visited my account site and tried to log a case from Support page, but the support page itself shows the errror as below.
It would be very helpful if you could provide me direct support via email.
Thank you!
Kumiko