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Have been trying to deactivate (and then activate) my Trados license on my PC after installation of new operating system. "Reset license" is not given as an option! I've been promised support within 48 hours, but that was four days ago.
Have been trying to deactivate (and then activate) my Trados license on my PC after installation of new operating system. "Reset license" is not given as an option! I've been promised support within 48 hours, but that was four days ago.
Hello
You don`t have the Reset license option because you still have an available activation. Please try to activate Studio and when both activations show as In use in your account the Reset license option will be available. If it doesn`t work to reset your license at that point I`ll raise a support case for you to have the license reset. If you already have a support case open please let me know the case number.
Thank you,
Sorin
Hi Sorin,
And how on earth do I get the Installation ID I'm asked for? And what do you mean with "both activations"?
Thanks,
Thomas
For some reason, my Trados Studio works all of a sudden, even without having entered an Installation ID. Go figure!
Best,
Thomas
