Problems in deactivating/activating my license

Question

Hi there, after my laptop crashed recently, I seem to be unable to deactivate my license. The screen information I get says: "You have deactivated your license more than three times in one year." Please assist. Kind regards, Gabriele

Ana Sabo · Answer

Gabriele Gräfe We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00886122 .

Trados Portfolio > 2. Licensing and Installation

Problems in deactivating/activating my license