Hi,
a few days ago we changed the computer's hard disk because it was no longer working. We deactivated and reactivated one Trados 2017 licence offline, but it does not allow us to do the same thing with the extra licence. When we try to deactivate and reactivate it offline we don't get the emails with the codes.
What should we do?
Elisabetta Maurutto We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00886422 .
Elisa Maxim | RWS Group
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Any update?
Hello Elisabetta Maurutto
The extra license is not available for activation. Please try to activate your license offline as described in this article: https://gateway.sdl.com/apex/communityknowledge?articleName=000001383
Thank you,
Sorin
Hi,
as written in my previous email, we already deactivated and reactivated ONE Trados 2017 licence offline, but it does not allow us to do the same thing with the extra licence. We do not receive the email with the codes. Why?
Hello Elisabetta Maurutto
The offline activation process doesn`t imply sending any codes via email. Did you try the steps from the article I sent? Where exactly in the article do you see a step which says something like that?
Thank you,
Sorin
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