i have a perpetual licence for Studio 2021 with 2 activations. Transferring to a new laptop, I deactivated the licence on that device and my account showed it was successful. However, I cannot activate the software on the new device as I get this message: Activation failed. Could not connect to the activation server. Check the activation server address in the provider settings - the remote server returned an error:(403) Forbidden. Please confirm how to proceed.
Hello Kevin Westbrook
Please try to activate your license offline as described in this article: https://gateway.sdl.com/apex/communityknowledge?articleName=000001383
Thank you,
Sorin
Thanks for the reply. I did run an offline activation, but it is unclear from the information on the site whether this is a permanent fix or just temporary until it can be activated online. Also, this will presumably happen again if I need to go through the activation process again, so it would be good to know the process will work as intended in the future.
It would be nice to get an answer to this.
You last activated your license on the 2nd of February. Offline activation is just another way of activating your license and it is not temporary.
Of course, we cannot guarantee that if you deactivate again, you won't have an error when you attempt re-activation. Should this happen, you can post in the Community and we will assist you.
Kind regards,
Elisa Maxim | RWS Group
___________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Translate
