Hello Kevin Westbrook 

Please try to activate your license offline as described in this article: https://gateway.sdl.com/apex/communityknowledge?articleName=000001383

Thank you,
Sorin

Thanks for the reply. I did run an offline activation, but it is unclear from the information on the site whether this is a permanent fix or just temporary until it can be activated online. Also, this will presumably happen again if I need to go through the activation process again, so it would be good to know the process will work as intended in the future.

It would be nice to get an answer to this.

Hi Kevin Westbrook 

You last activated your license on the 2nd of February. Offline activation is just another way of activating your license and it is not temporary.

Of course, we cannot guarantee that if you deactivate again, you won't have an error when you attempt re-activation. Should this happen, you can post in the Community and we will assist you.

Kind regards,

Hi Kevin Westbrook 

You last activated your license on the 2nd of February. Offline activation is just another way of activating your license and it is not temporary.

Of course, we cannot guarantee that if you deactivate again, you won't have an error when you attempt re-activation. Should this happen, you can post in the Community and we will assist you.

Kind regards,