Trados Portfolio > 2. Licensing and Installation

Activation failure

I entered the activation code (Trados 2017) and clicked Activate, then the system said "cannot connect to the activation server".

Then I tried Offline Activation and entered the code, and the system said: The locking criteria specified in the entitlement cannot be retrieved from this computer.

Error message during online activation for SDL product stating 'Activation failed. Could not connect to the activation server. Check the activation server address in the provider settings.' with an error code (403).

Error message during offline activation for SDL product stating 'The locking criteria specified in the entitlement cannot be retrieved from this computer. Expected: VLS_LOCK_DISK_ID, VLS_LOCK_ETHERNET'.

What should I do? Please help! Thanks

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[edited by: RWS Community AI at 4:00 PM (GMT 0) on 2 Feb 2025]

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