Activation failure

Question

I entered the activation code (Trados 2017) and clicked Activate, then the system said "cannot connect to the activation server". 
 Then I tried Offline Activation and entered the code, and the system said: The locking criteria specified in the entitlement cannot be retrieved from this computer.

What should I do? Please help! Thanks

Chin-Hui Lin · Answer

Problem solved! Thank you so much!

Sorin Perta · Answer

Hello Chin-Hui Lin 
 In Windows search bar type "Device Manager" and open it and then go to: Network Adapters - Action - Add Legacy Hardware - Install the hardware that I manually select from a list - Network adapters - Choose a network adapter (Microsoft > Microsoft KM -Test). 
 Then try again offline activation. 
 Thank you, 
 Sorin

Trados Portfolio > 2. Licensing and Installation

Activation failure

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