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Hi All,
Once again I have problems activating the customer's cloud account. Passwords are all correct. This problem has already been solved twice by you but it still occurs.
Kind regards,
Raffaella
Hi All,
Once again I have problems activating the customer's cloud account. Passwords are all correct. This problem has already been solved twice by you but it still occurs.
Kind regards,
Raffaella
Please do the steps in this article https://gateway.sdl.com/apex/communityknowledge?articleName=000013519
Kind regards,
Elisa Maxim | RWS Group
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Hi Elisa,
thanks for your answer. Unfortunately this is not a suitable solution. First of all I'm not administrator of this account. The customer is. Last time your colleague Radu helped me, and in November I was helped by Alina for the same problem. I think it happens when I don't use the customer's account for a while. It seems that Studio doesn't recognise it if I don't use it very frequently.
Kind regards,
raffaella
Hi Elisa,
thanks for your answer. Unfortunately this is not a suitable solution. First of all I'm not administrator of this account. The customer is. Last time your colleague Radu helped me, and in November I was helped by Alina for the same problem. I think it happens when I don't use the customer's account for a while. It seems that Studio doesn't recognise it if I don't use it very frequently.
Kind regards,
raffaella