Cannot start Trados Studio 2024 after reinstallation

Question

Hi, 
 
 Yesterday I updated Trados 2024 to version 18.0.2.xxxx. After restarting Windows, I can't open Trados 2024 anymore. The launcher starts the application but when the "Loading Files..." message appears on the start-up window, the window just shuts down without displaying the app. There are no tracks of the application in the Task Manager once this has happened. 
 
 I uninstalled it. Then installed again version 18.0.1.xxxx, but the issue also happens -start-up window begins, then simply disappears after "Loading Files..." message. No error message at all is displayed. 
 
 Please help! 
 Thanks!

Elisa Maxim · Answer

David Courtin We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00887899 .

Elisa Maxim | RWS Group

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Trados Portfolio > 2. Licensing and Installation

Cannot start Trados Studio 2024 after reinstallation