"Probability score": 0.7

"Question improvement suggestion": Please provide any recent changes to your system or software, and mention your operating system and its version. Also, if you have taken any troubleshooting steps, please list them.

In the meantime, based on the information you have provided, here is a suggested answer to your question:

Hello,

It seems like you're experiencing issues with Trados Studio 2024 after updating to version 18.0.2.xxxx and then reinstalling version 18.0.1.xxxx. Here are some steps you can try to resolve this issue:

Step 1: Perform a clean reinstallation of Trados Studio. Uninstall the software, restart your computer, and then reinstall Trados Studio. Make sure to install the software as an administrator.

Step 2: If the issue persists, try resetting the software to its default settings. To do this, close all RWS applications, navigate to 'C:\Users\%username%\AppData\Roaming\Trados\Trados Studio\', and rename the 'Studio17' folder to 'Studio17_old'. Then, restart Trados Studio.

Step 3: If the problem still persists, it might be due to some issues with your Windows user profile. Try creating a new Windows user profile and install Trados Studio there to see if the issue persists.

Step 4: If none of the above steps work, it might be a good idea to roll back to the previous version of Trados Studio that was working fine on your system until a solution is found.

Please note that these are general troubleshooting steps and the issue might be specific to your system. If the problem continues, it would be helpful to know more about your system specifications and any recent changes you've made to your system.

I hope this answer addressed your question. If not, please reject the answer, add the question improvement suggestion information, and click the RWS Community AI checkbox on the right to try again.

RWS Community AI

I went through all 4 steps proposed, but it still doesn't work...

David Courtin We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00887899 .