Activate subscription with another email linked to the same account

Question

Hello, 
 Yesterday we bought two annual subscriptions for Trados freelance. We have several profiles linked to this account, but it only allows us to activate the product with which the purchase was made. Is there no way to activate it with another team profile? As it is not safe to share credentials between users. When we try it, we get the following screenshot that I attach. The thing is that the accounts are linked, I don't understand what can happen. 
 
 Thank you. 
 Regards, 
 Salom&eacute;

Elisa Maxim · Answer

imaxin software We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00888262 .

Elisa Maxim | RWS Group

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Trados Portfolio > 2. Licensing and Installation

Activate subscription with another email linked to the same account