Oh, not yesterday. 10 days ago. This date is exactly when my previous license has expired.

Takumi Santo This is because you purchased a new subscription instead of a renewal. The new subscription is for first time subscribers only. That is stated in our online shop: www.trados.com/.../ I logged the below case. The technical team will help you as soon as they can. We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00888325 .

Thank you for your prompt reply and advise.

I now understand that my understanding for the renewal of the license was not appropriate.

I wanted the earliest activation, so I visited the store to look for the license renewal, but I only find the Contact us link.

To have more options I can take, I have submitted the renewal request, telling my situation in its additional comment.

What will be the next proper and the earliest step I can take?

Just to wait for a technical team staff to fix my situation, or proceed with renewal step and cancel prior wrong purchase, ask for imbursement?

Thank you in advance for your kind assistance.

Hi Takumi Santo 

This time please wait an answer from the technical team. Next year please keep in mind to purchase a renewal instead of a new subscription.

Kind regards,

Thank you for your reply.

Your team handled the issue quickly and my Trados Studio is safely activated.

Thank you again for your kind assist.