Purchased 12 month subscription but it's status stays InActivate

Screenshot showing Trados Studio Freelance - 12 month subscription status as InActive with an expiration date of 04-02-2025 and personal details redacted.

As you can see as above, I have purchased 12 month subscription just an hour ago, but its status is InActive.

Expiration date shows 04-02-2025... yesterday!?

The payment is successfully done.

I need to use the tool right away. I would like to have this issue resolved as soon as possible.

If needed, direct contact to me via email is welcome.



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[edited by: RWS Community AI at 5:52 AM (GMT 0) on 14 Feb 2025]
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