As you can see as above, I have purchased 12 month subscription just an hour ago, but its status is InActive.
Expiration date shows 04-02-2025... yesterday!?
The payment is successfully done.
I need to use the tool right away. I would like to have this issue resolved as soon as possible.
If needed, direct contact to me via email is welcome.
Takumi Santo This is because you purchased a new subscription instead of a renewal. The new subscription is for first time subscribers only. That is stated in our online shop: www.trados.com/.../ I logged the below case. The technical team will help you as soon as they can. We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00888325 .
Ana Sabo | RWS Group
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Thank you for your prompt reply and advise.
I now understand that my understanding for the renewal of the license was not appropriate.
I wanted the earliest activation, so I visited the store to look for the license renewal, but I only find the Contact us link.
To have more options I can take, I have submitted the renewal request, telling my situation in its additional comment.
What will be the next proper and the earliest step I can take?
Just to wait for a technical team staff to fix my situation, or proceed with renewal step and cancel prior wrong purchase, ask for imbursement?
Thank you in advance for your kind assistance.
Thank you for your prompt reply and advise.
I now understand that my understanding for the renewal of the license was not appropriate.
I wanted the earliest activation, so I visited the store to look for the license renewal, but I only find the Contact us link.
To have more options I can take, I have submitted the renewal request, telling my situation in its additional comment.
What will be the next proper and the earliest step I can take?
Just to wait for a technical team staff to fix my situation, or proceed with renewal step and cancel prior wrong purchase, ask for imbursement?
Thank you in advance for your kind assistance.
Hi Takumi Santo
This time please wait an answer from the technical team. Next year please keep in mind to purchase a renewal instead of a new subscription.
Kind regards,
Ana Sabo | RWS Group
___________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Thank you for your reply.
Your team handled the issue quickly and my Trados Studio is safely activated.
Thank you again for your kind assist.
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