Problems while deactivating the license/Problem while installing the software

Good morning, I need help with Trados Studio deactivation/activation 

I am trying to deactivate Studio (SDL Trados Studio 2011 Freelance Plus)  in my old laptop and activate it in the new desktop. During this process, I have had two issues: 1. I have inserted the deactivation certificate number in the respective page, but nothing seems to happen. 2. After downloading the files, right in the beginning of the installation, I receive an error message and cannot proceed.

Thanks in advance.

Francis

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