Trados Studio 2024 crashing on startup after unwanted Windows upgrade

Question

I think my computer must have undergone an unwanted Windows 10 up grade the last time I rebooted, and now Trados Studio 2024 crashes on startup. 
 Originally, the program would start to launch, show the usual box to cancel startup of the LanguageWeaver plug-in I've had to live with since I've upgraded to version 2024, and then crash when it said it was "Initializing views..." if that's the way it's worded. It did this even after a Windows 10 reboot. 
 Then I installed Trados Studio 2024 CU2 and restarted Windows. When I tried to launch Trados Studio again, I got the same crash. 
 I'm really desperate, because I have to get my work done NOW, and it appears RWS doesn't have anywhere on the site to file a support ticket like SDL used to. 
 Please help. 
 James Kirchner

Paul · Answer

James Kirchner We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00888452 .

Paul Filkin | RWS Group

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Paul · Answer

James Kirchner 
 James Kirchner said: The AI-generated recommendations RWS sent suggested that might be the case with Trados Studio, but I can't launch it to find out. 
 You could always delete or rename this file: 
 c:\Users\[USERNAME]\AppData\Local\Trados\Trados Studio\Studio18\TranslationMemoryRepository.xml 
 That contains the reference to the Translation Memories in your TM View, so if you rename or delete it then Trados Studio will launch without trying to load them. 
 James Kirchner said: Also, the article " Repairing your installation of Trados Studio " the AI suggested cannot be found on the RWS site, as far as I can tell. 
 In case it's helpful... 
 https://gateway.sdl.com/apex/communityknowledge?articleName=000001414

Trados Portfolio > 2. Licensing and Installation

Trados Studio 2024 crashing on startup after unwanted Windows upgrade