Hi, after a hiatus I want to use Trados Studio 2017 Freelance Plus. I no longer have access to the computer it was last installed on and so cannot deactivate. When trying to do it 'offline' I get this message: "An error has occurred with your offline-deactivation. If you continue to have problems, please Please log a support request". Please help. Thanks.
Hi Nicolai,
Please Reset your license from your RWS account – Products&Plans - Licenses&Subscriptions as indicated in the article below:
https://gateway.sdl.com/apex/communityknowledge?articleName=000001616
Please note the process can take around 30 minutes.
Best regards,
Anca
Anca Stoian | RWS Group
That didn't work. It says 'Deactivation initated', but nothing further has happened. It's been a few weeks.
That didn't work. It says 'Deactivation initated', but nothing further has happened. It's been a few weeks.
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