Angela Teevin-Schweiss You have the Trados 2021 Language Cloud account associated with the same e-mail address, so I submitted a case for the technical team to look into it. We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00889808 .

Ok, I‘m not sure what this has to do with my 2021 account. I was hoping to keep Trados 2021 activated on another laptop (via my licence) because I don’t want to migrate existing projects and want to keep working in 2021 until those projects are complete.

my question was specifically about 2024, which I‘m trying to install on a new laptop.

As mentioned, this is about the Language cloud account, which can only be one per e-mail address. You can continue to use your Trados 2021 desktop version. The technical team will contact you.

Kind regards,