Hello,
Where can I get that Installation ID? When I click deactivate offline - get an offline deactivation certificate, it requires an installation ID but I have no idea where to get it?
I just need to deactivate on one computer to activate on another.
Not possible to do online - pls see the pic.
Thank you very much for getting back to me!
Best regards
Lubomir
Your license is now ready for installation on your new PC.
To check this, please log in to your RWS account and navigate to Products & Plans, then select the Licenses tab - https://oos.sdl.com/.
gateway.sdl.com/.../communityknowledge
Regards,
Luci
Hello Luci,
Thanks but it is NOT. The same issue as when trying to deactivate. Impossible online, the offline option requires the Installation ID.
Which was actually my initial question - I hope that I can do everything with that ID, just please tell me where can I find it. Hopefully not on my invoice as it was archived a long time ago.
Can I find this in my account details?
Thank you very much. Now I am UNABL to use Studio on any my computer, please reply as soon as possible, thank you.
Best regards
Lubomir
FYI The Czech part of error message says "Remote server returned an error. (403) Forbidden
Hello Luci,
Thanks but it is NOT. The same issue as when trying to deactivate. Impossible online, the offline option requires the Installation ID.
Which was actually my initial question - I hope that I can do everything with that ID, just please tell me where can I find it. Hopefully not on my invoice as it was archived a long time ago.
Can I find this in my account details?
Thank you very much. Now I am UNABL to use Studio on any my computer, please reply as soon as possible, thank you.
Best regards
Lubomir
FYI The Czech part of error message says "Remote server returned an error. (403) Forbidden
Could you kindly try to activate your license offline following the procedure indicated on this link: Offline activation and deactivation of a Single User License for Trados Studio/ Passolo
Please do not hesitate to contact us again if the error persists.
Regards,
Luci
Hello,
Can you please tell me the answer - where can I find the installation iD? It is required and NOT pre-filled as seen on the link you sent me.
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