Hello,
Where can I get that Installation ID? When I click deactivate offline - get an offline deactivation certificate, it requires an installation ID but I have no idea where to get it?
I just need to deactivate on one computer to activate on another.
Not possible to do online - pls see the pic.
Thank you very much for getting back to me!
Best regards
Lubomir
Lubomir Moudry We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00890052 .
Lubomir Moudry We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00890052 .
Thank you,
Please include this in the case - after some actions done I do not know by whom, I am unable to log in my account from another computer, getting this (see below).
How it is possible that when I log out on one computer and want to log in from another computer, I am forbidden to do so?
Lubomir
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