When translating, the difference(s) between a source sentence from the Translation Memory and the source sentence to be translated are shown (see red circle: 'drie' comes from the TU in the TM, 'zeven' from the new sentence to be translated), but without markup (difference formatting). How can I activate this markup?
How can I resolve this?
Thanks a lot.
Arnout Horemans We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00890139 .
Paul Filkin | RWS Group
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I finished some urgent jobs and went back to try to resolve this problem.
I found de hidden folders, renamed the necessary folders with the suffix _old, restarted Trados, backed up my existing settings, I reset the User Profile, but, unfortunately, without changing the mark.
Meanwhile, I got a message my case was closed.
I'm getting a bit desperate and I'm not used to.
Who else experienced this kind of problem and knows a solution?
I finished some urgent jobs and went back to try to resolve this problem.
I found de hidden folders, renamed the necessary folders with the suffix _old, restarted Trados, backed up my existing settings, I reset the User Profile, but, unfortunately, without changing the mark.
Meanwhile, I got a message my case was closed.
I'm getting a bit desperate and I'm not used to.
Who else experienced this kind of problem and knows a solution?
Meanwhile, I got a message my case was closed.
Probably because you never answered the response you received in your email. Support cases are not left open if there is no response after some days.
I'll log it again. Please look out for the email from the tech support team and reply to them when you get it.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
At least I would do by there seems to be a problem so it may have to wait until tomorrow. The support teams moved to a new support system this week and the integration from the community for these support cases seems to be failing.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
I will look out for an email from the tech support team. I hope the problems with moving to the the new support system will be resolved soon.
My problem is not critical, but rather annoying when partial matches occur.
I went the long way around and spoke to the support team. They have opened a new ticket for you so you should have received an email for this. Let me know if not.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
I got the email and answerd right now...
I answerd the mail from RWS support yesterday, but got an email today that they didn't receive any answer.
I also answered today's email, with an invitation at 1.30pm UK time (2.30pm in Brussels).
When I click on the link to the webpage with the status of my case, I continue getting a white page instead of content.
I hope Adrian sends me a link, so that we can look at the problem together.
I just checked with the support team and they will be sending you a link for a remote session today.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Thanks a lot, Paul, because I'm afraid my emails do not reach the support team at this moment.
The support team helped me out. I reset some Trados files, but not the right one ;-) . The problem has been resolved!
What was the right one? Might help others who have a similar problem.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
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