Unable to re-activate my licence on my new computer

Question

Hello,

I have a Trados Studio 2024 freelance license -(Trados Studio 2024 - 18.0.2.3255)

I've just changed computer and I can't activate my licence on my new computer.

I first deactivated the license on my old computer. When I tried to reactivate it on the new computer, I got the error message &lsquo;Failed to install an RMS licence string. Error ID: 210150.&rsquo; (see below)

I also tried several times to reset my license, but it didn't work.

In my account, my license shows as &lsquo;In Use&rsquo;, but in fact it's not activated.

Now I have exceeded the limitation and the option to reset my license is no longer available.

Could you please help me to solve this problem?

Thanks in advance.

Regards

R&eacute;mi Sorel

Ana Sabo · Answer

Rémi Sorel Please do not share passwords, license codes or other personal data. This is a public forum and we already have the information we need based on your Community login. 
 We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00890150 .

Trados Portfolio > 2. Licensing and Installation

Unable to re-activate my licence on my new computer