Unable to re-activate my licence on my new computer

Hello,
 
I have a Trados Studio 2024 freelance license -(Trados Studio 2024 - 18.0.2.3255)
I've just changed computer and I can't activate my licence on my new computer. 
I first deactivated the license on my old computer. When I tried to reactivate it on the new computer, I got the error message ‘Failed to install an RMS licence string. Error ID: 210150.’ (see below)
Error dialog box in French stating 'Activation failed' with a red cross icon, error message 'Failed to install an RMS license string. Error ID: 210150', and options to open connection settings with 'Yes' and 'No' buttons.
 
I also tried several times to reset my license, but it didn't work.  
In my account, my license shows as ‘In Use’, but in fact it's not activated. 
Trados Studio 2024 Freelance license information showing 1 user, 1 license in use, 0 available, order number, sold to an email address, activated date as 24-02-2025, and no expiry date.
Now I have exceeded the limitation and the option to reset my license is no longer available.
 
Could you please help me to solve this problem?
Thanks in advance.
Regards
Rémi Sorel


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[edited by: RWS Community AI at 4:10 PM (GMT 0) on 27 Feb 2025]
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