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Unable to re-activate my licence on my new computer

Rémi Sorel
Hello,
 
I have a Trados Studio 2024 freelance license -(Trados Studio 2024 - 18.0.2.3255)
I've just changed computer and I can't activate my licence on my new computer. 
I first deactivated the license on my old computer. When I tried to reactivate it on the new computer, I got the error message ‘Failed to install an RMS licence string. Error ID: 210150.’ (see below)
Error dialog box in French stating 'Activation failed' with a red cross icon, error message 'Failed to install an RMS license string. Error ID: 210150', and options to open connection settings with 'Yes' and 'No' buttons.
 
I also tried several times to reset my license, but it didn't work.  
In my account, my license shows as ‘In Use’, but in fact it's not activated. 
Trados Studio 2024 Freelance license information showing 1 user, 1 license in use, 0 available, order number, sold to an email address, activated date as 24-02-2025, and no expiry date.
Now I have exceeded the limitation and the option to reset my license is no longer available.
 
Could you please help me to solve this problem?
Thanks in advance.
Regards
Rémi Sorel

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[edited by: RWS Community AI at 4:10 PM (GMT 0) on 27 Feb 2025]
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    Please do not share passwords, license codes or other personal data. This is a public forum and we already have the information we need based on your Community login. We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00890150 .

    Ana Sabo | RWS Group

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    You've done the courses and still need to go a little further, or still not clear? 
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  • 0

    Please do not share passwords, license codes or other personal data. This is a public forum and we already have the information we need based on your Community login. We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : 00890150 .

    Ana Sabo | RWS Group

    ___________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

    emoji
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