Deactivation Error

Question

Hi. 
 
 I deactivated my license about two months ago I guess. 
 I might be wrong or it was not successful and it is in use now. 
 Could you help with it, as I need to start my project soon? 
 
 Thank you! 
 
 Best, 
 Eunsuk

Andrei Vasilache · Answer

Hi Eunsuk Park thank you for the post! In case your computer crashed, or you can no longer access Trados from your old computer, please reset your license from your RWS account &ndash; Products&Plans - Licenses&Subscriptions as indicated in the article below: Reset single user license article 
 
 Please note the process can take around 30 minutes. If you no longer can reset the license by yourself, please let us know! 
 
 Best regards, 
 Ionut

Andrei Vasilache · Answer

Eunsuk Park We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0002655.

Trados Portfolio > 2. Licensing and Installation

Deactivation Error