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Hi, I have an active license, but when my computer was sent in to HP for repairs, all of my files and software were deleted, and now I am unable to reactivate the license myself. Could you please assist? Thanks.
Hi, I have an active license, but when my computer was sent in to HP for repairs, all of my files and software were deleted, and now I am unable to reactivate the license myself. Could you please assist? Thanks.
Hello Dominique DeMass
Please try to reset the license from your RWS account as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545
Then, try to activate your license offline as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039784
Thank you,
Sorin
Hello Dominique DeMass
Please try to reset the license from your RWS account as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545
Then, try to activate your license offline as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039784
Thank you,
Sorin
Hi, thank you for your response.
The license is given to me by the client I translate for, and I am unable to reset the license myself. Last time I had an issue like this, a customer support person from RWS took remote control of my computer to help activate it. Is that something you can do? Thanks!