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Hi, I have an active license, but when my computer was sent in to HP for repairs, all of my files and software were deleted, and now I am unable to reactivate the license myself. Could you please assist? Thanks.
Hi, I have an active license, but when my computer was sent in to HP for repairs, all of my files and software were deleted, and now I am unable to reactivate the license myself. Could you please assist? Thanks.
Hello Dominique DeMass
Please try to reset the license from your RWS account as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0038545
Then, try to activate your license offline as described in this article: https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0039784
Thank you,
Sorin
Hi, thank you for your response.
The license is given to me by the client I translate for, and I am unable to reset the license myself. Last time I had an issue like this, a customer support person from RWS took remote control of my computer to help activate it. Is that something you can do? Thanks!
Dominique DeMass We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0006124.
