Hi Stephan Markgraf 

Please make sure you are using the same e-mail address to log in as you used when purchasing the upgrade.

Kind regards,

Hello,

Unfortunately, I do not even get to the option to put in the e-mail address.

Once I click on log in, I get right away this error message to contact support.

I even uninstalled and newly installed Studio 2024, but it is the same issue.

I did check with my old Studio 2021 installation which I still have and there it does somehow work.

Although, I have the same message regarding the internet connection.

It is very strange.

Do I maybe have to log out of the old version completely?

At the moment, I cannot get any additional Apps to be installed.

So, any help with this would be appreciated.

Thank you,

Stephan

Yes, please try to log out of the 2021 version, I am surprised that it still works. After logging out, please try again.

Kind regards,

Yes, please try to log out of the 2021 version, I am surprised that it still works. After logging out, please try again.

Kind regards,

Hello Elisa,

Thank you.

I was surprised as well.

I did now log out of Studio 2021 and I opened Studio 2024 again.

Unfortunately, I still am receiving the same message.

I am clicking on the Sign in option in the right top corner. 

This does open the cloud log in window.

However, the window stays empty until the message is displayed.

I do not have any other idea on what to do.

I already added Studio 2024 to the firewall exceptions.

I am a bit worried now, not being able to work anymore.

What wonders me as well, is that I am able to activate my license, but am not able to log in.

I really don't even see the fields for the email address and the password.

That little window only shows up shortly with a circle turning and then again: Something went wrong. Please contact technical support.

Regards,

Stephan

PS. I really do not know how to get my sentiment up. I do not mean anything in a mean or not appropriate way.