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No internet connection after upgrading from Studio 2021 to 2024

Stephan Markgraf

Hello,

I upgraded today from Trados Studio 2021 Freelance to Trados Studio 2024 Freelance.

Everything worked fine with the installation and the setup and I was able to activate it as well.

However, I am no table to log in with my account information. 

Every time I press on log in, I get the following error message:

 Cloud Sign In page with an error message stating 'Something went wrong. Please contact technical support.' and a link for 'Trouble signing in?'

I also noticed that there is no internet connection:

Connection error message saying 'No internet connection. Trados Studio requires an internet connection to sync your cloud project files. Check your network and try again.' with a 'Retry' button

I already gave permission to Studio for the firewall, but still it doesn't work.

What could be the problem?

Stephan

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[edited by: RWS Community AI at 6:14 PM (GMT 0) on 28 Mar 2025]
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      We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0006202.

    Don't worry about the sentiment analysis, it won't affect you in any way.

    Elisa Maxim | RWS Group

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    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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  • 0

      We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0006202.

    Don't worry about the sentiment analysis, it won't affect you in any way.

    Elisa Maxim | RWS Group

    ___________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

    emoji
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