No internet connection after upgrading from Studio 2021 to 2024

Question

Hello, 
 I upgraded today from Trados Studio 2021 Freelance to Trados Studio 2024 Freelance. 
 Everything worked fine with the installation and the setup and I was able to activate it as well. 
 However, I am no table to log in with my account information. 
 Every time I press on log in, I get the following error message:

I also noticed that there is no internet connection:

I already gave permission to Studio for the firewall, but still it doesn't work. 
 
 What could be the problem? 
 
 Stephan

Elisa Maxim · Answer

Hi Stephan Markgraf 
 Please make sure you are using the same e-mail address to log in as you used when purchasing the upgrade. 
 Kind regards,

Elisa Maxim · Answer

Stephan Markgraf We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0006202. 
 Don't worry about the sentiment analysis, it won't affect you in any way.

Trados Portfolio > 2. Licensing and Installation

No internet connection after upgrading from Studio 2021 to 2024