[URGENT] Can't log in

Question

Hello dear, 
 I have one Trados 2024 Freelance licence and am been using it daily. After changing my PC display name, I can't log in Trados 2024. 
 Trados shows I need to re-activate it. Firstly I tried to reset my license on my PC. However, it shows I have exceeded the reset limitation. I need your support to de-activate my license and activate it again as soon as possible. 
 
 Thank you. 
 
 Best regards, 
 Yukiko Kanemaki

Sorin Perta · Answer

Yukiko Kanemaki We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0006227.

Trados Portfolio > 2. Licensing and Installation

[URGENT] Can't log in

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