I cannot verify my email address or log into the cloud

Question

I am trying to activate my account. 
 When I try to verify my email address, I am brought to this screen:

Lucian Botezatu · Answer

Jennie Allen We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0006910.

Trados Portfolio > 2. Licensing and Installation

I cannot verify my email address or log into the cloud