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I cannot verify my email address or log into the cloud

Jennie Allen

I am trying to activate my account.

When I try to verify my email address, I am brought to this screen: 

Screenshot showing an error message stating 'Your email address could not be verified' with a red cross symbol above the text and a button below that says 'Back to SDL ID - SDL Account'.

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[edited by: RWS Community AI at 7:08 PM (GMT 1) on 3 Apr 2025]
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    We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0006910.

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  • 0

    We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0006910.

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