Cannot deactivate Studio 2021 online or offline

Hi, 

I am trying to deactivate one of my computers to use Studio 2021 on another one.

Trying to deactivate online, I get this.

Error dialog box with a red cross symbol indicating 'Deactivation failed. Could not connect to the activation server. Check the activation server address in the provider settings. - The remote server returned an error: (403) Forbidden.'

I tried to deactivate offline, and I get this:

Error dialog box with a red cross symbol showing 'Failed to deactivate offline. The specified deactivation authorization may not be valid. Validate your deactivation authorization against the authorization in your SDL Account.'

Can you please help? I need this ASAP...

Thanks,



Generated Image Alt-Text
[edited by: RWS Community AI at 1:33 PM (GMT 1) on 5 Apr 2025]
emoji
  • We will be pleased to help you with this problem so have logged a support case on your behalf. We do prioritise customers who have a support contract so please keep in mind it could take up to 48 hours, especially over a weekend, but rest assured we will contact you as soon as we can. You will be contacted at the email address used for this Community. Support Case Id : CS0007058.

    Paul Filkin | RWS Group

    ________________________
    Design your own training!

    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

    emoji